Billing Terms and Conditions

These Billing Terms and Conditions explain how pricing, billing information, taxes, discounts, order confirmations, and payment-related charges are handled when you place an order with Orderly.

By placing an order on our website, you agree to the billing terms described below.

1. Product Pricing

• All product prices are displayed in US Dollars (USD) unless otherwise stated
• We do our best to ensure that all prices, product information, and promotions shown on our website are accurate and up to date
• However, errors may occasionally occur. If a pricing error, product information error, or promotional error is discovered, we reserve the right to correct the error before processing or fulfilling the order
• If an order is affected by a pricing or billing error, we may contact you before proceeding with the order

2. Billing Information

When placing an order, you agree to provide accurate and complete billing information, including:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number, if required at checkout
• Valid payment information

Please make sure your billing and shipping details are correct before submitting your order. Orderly is not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information provided at checkout.

3. Order Confirmation and Receipt

After placing an order, you will receive an order confirmation email at the email address provided during checkout. Your order confirmation may include:

• Order number
• Items purchased
• Shipping address
• Billing details
• Payment method used
• Order total
• Shipping charges, if applicable
• Taxes, if applicable

Please review your order confirmation carefully and contact us as soon as possible if any information is incorrect.

4. Payment Authorization

By submitting your order, you confirm that:

• You are authorized to use the selected payment method
• The billing information provided is accurate
• You agree to pay the total amount shown at checkout
• Your payment may be subject to verification by your bank, card issuer, or payment provider

Orders are processed only after payment has been successfully authorized.

5. Coupon Codes and Promotions

Orderly may offer discount codes, promotional offers, or store credit from time to time. Coupon codes are subject to the specific terms of each promotion and may expire at any time.

Unless otherwise stated:

• Only one coupon code or promotion may be used per order
• Coupon codes must be entered at checkout before placing the order
• Coupon codes cannot be applied after an order has already been placed
• Coupon codes may not be combined with other offers
• Some products may be excluded from promotions

If you receive a personalized discount code by email, it may only be used according to the terms included in that offer.

6. Store Credit, Coupons, and Vouchers

In some cases, Orderly may issue store credit, coupons, or vouchers as part of a promotion, customer support resolution, or approved refund arrangement. Store credit, coupons, and vouchers:

• May be limited to one use per customer
• May have an expiration date
• May not be transferable
• May not be redeemable for cash
• Must be used according to the terms provided

7. Sales Tax

• Sales tax may be calculated and charged at checkout depending on your shipping address and applicable laws
• If sales tax applies to your order, it will be shown during checkout before you complete your purchase

8. Customs Duties and Import Fees

• For orders shipped outside the United States, customs duties, import taxes, brokerage fees, or other local charges may apply
• These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout
• Customs duties, import taxes, and similar charges are not collected by Orderly at checkout unless specifically shown during the order process
• These charges are generally non-refundable unless required by law

9. Pricing and Billing Errors

If we identify an error related to pricing, taxes, shipping charges, discounts, or billing information, we reserve the right to correct the issue. Depending on the situation, we may:

• Contact you for confirmation before processing the order
• Cancel the order and issue a refund
• Request updated billing or payment information
• Adjust the order total before fulfillment, with your approval where required

We will not intentionally charge more than the amount shown at checkout without informing you.

10. Non-Refundable Charges

Unless required by law or caused by an error on our part, the following charges may be non-refundable:

• Shipping fees
• Return shipping costs
• Customs duties
• Import taxes
• Payment processing fees, where applicable
• Other non-product charges

Please review our Return & Refund Policy for more details about refunds.

11. Contact Us

For questions about billing, payments, order confirmations, taxes, coupons, or charges, please contact us:

• Email: support@orderlystorage.com
• Response time: Within 2 business days

Trade name: Orderly

Thank you for shopping with Orderly!