Privacy policy

Privacy Policy

This Privacy Policy explains how Orderly (“we”, “us”, “our”), operated by Business Online Stores LLC, collects, uses, shares, and protects your personal information when you visit orderlystorage.com, place an order, contact us, or subscribe to our email list.

We are committed to protecting your privacy in accordance with applicable US privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.

1. Who We Are

Business name: Business Online Stores LLC
Registered address: 8 The Green, Suite A, Dover, Delaware 19901, United States
Contact email: support@orderlystorage.com
Phone: +1 929 553 9508

2. What Information We Collect

We collect the following personal information when you place an order, create an account, contact us, or subscribe to our email list:

- Full name
- Email address
- Shipping and billing address
- Phone number, if provided
- Order details and purchase history
- Payment information processed securely by our payment provider; we do not store complete payment card details
- IP address, browser information, device information, and website usage data collected through cookies or similar technologies
- Email marketing preferences, if you subscribe to our email list

3. How We Use Your Information

  • We use your personal information to:

    - Process and fulfill your orders
    - Send order confirmations and shipping updates
    - Respond to customer service inquiries
    - Provide support and handle returns or refund requests
    - Improve our website, products, and customer experience
    - Prevent fraud and help keep our store secure
    - Comply with legal, tax, accounting, and regulatory obligations
    - Send promotional emails where you have provided consent. You may unsubscribe at any time.

4. How We Share Your Information

We share personal information only where necessary with trusted third parties, including:

- Ecommerce platform and website service providers that help us operate our store
- Payment providers available through our Shopify checkout, to process payments securely
- Shipping and logistics partners, to deliver orders
- Suppliers and fulfillment partners, to process and dispatch orders
- Email and customer support service providers, where needed to communicate with customers
- Analytics or advertising partners, if these services are enabled on our website
- Legal authorities, where required by applicable law

We do not sell your personal information to third parties.

5. International Data Transfers

Your order may be fulfilled by suppliers or partners located outside the United States. Where personal information is transferred internationally, we take reasonable steps to protect it in accordance with this Privacy Policy and applicable law.

6. Data Retention

We retain your personal information for as long as necessary to:

- Fulfill your order and provide customer support
- Comply with legal, tax, accounting, and regulatory obligations
- Prevent fraud and help keep our store secure
- Resolve disputes and enforce our agreements

When personal information is no longer needed, we delete or anonymize it where reasonably possible.

7. Cookies

Our website uses cookies and similar technologies to help the store function, improve the browsing experience, understand website usage, and support marketing or advertising features where enabled.

These may include:

- Essential cookies required for the website and checkout to function
- Analytics cookies used to understand how visitors use our site
- Marketing cookies used to support relevant advertising or promotional features, where enabled

You can manage or disable cookies through your browser settings. Some features of the website may not work properly if essential cookies are disabled.

8. Your Privacy Rights

Depending on your state or country of residence, you may have certain rights regarding your personal information, including:

  • Right to know — request information about what personal information we collect and how we use or share it
    - Right to access — request a copy of the personal information we hold about you
    - Right to correct — request correction of inaccurate personal information
    - Right to delete — request deletion of your personal information, subject to legal exceptions
    - Right to opt out — opt out of the sale or sharing of personal information, where applicable
    - Right to limit — limit the use or disclosure of sensitive personal information, where applicable
    - Right to non-discrimination — we will not discriminate against you for exercising your privacy rights
  • Email: support@orderlystorage.com
    We will respond to privacy requests within the timeframe required by applicable law. For CCPA requests, this is generally within 45 calendar days, with a possible extension where permitted.

9. California Residents — CCPA Notice

  • If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable:

    - The right to know what personal information is collected, used, shared, or sold
    - The right to access personal information we hold about you
    - The right to request correction of inaccurate personal information
    - The right to request deletion of personal information, subject to legal exceptions
    - The right to opt out of the sale or sharing of personal information, where applicable
    - The right to limit the use or disclosure of sensitive personal information, where applicable
    - The right to non-discrimination for exercising your privacy rights

    Orderly does not sell personal information for monetary compensation. If we enable advertising or analytics features that qualify as “sharing” under applicable privacy laws, we will provide the required opt-out options where required.

To submit a CCPA request, please contact us at: support@orderlystorage.com

10. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@orderlystorage.com.

11. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. When payment methods are available through checkout, payment information is processed securely by the payment provider. Orderly does not store complete payment card details.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

For any privacy-related questions or to exercise your rights:

Email: support@orderlystorage.com
Phone: +1 929 553 9508
Address: 8 The Green, Suite A, Dover, Delaware 19901, United States
Response time: Within 45 days for privacy requests, within 2 business days for general inquiries