Terms of Service

Terms of Service

Last updated: May 2026

Please read these Terms of Service carefully before using orderlystorage.com or placing an order with Orderly. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Us

Orderly is operated by:

Business name: BUSINESS ONLINE STORES LLC
Trade name: Orderly
Registered address: 8 The Green, Suite A, Dover, Delaware 19901, United States
Contact email: support@orderlystorage.com
Phone: +1 929 553 9508

For customer support, please contact us by email. Our usual response time is within 2 business days.

2. Eligibility

By using our website, you confirm that:

- You are at least 18 years of age or are using the website with the consent of a parent or legal guardian
- You are a resident of the United States or another eligible shipping destination
- The information you provide is accurate, complete, and current
- You are not prohibited from using our services under applicable law

3. Products and Pricing

All products are subject to availability.

Product prices are displayed in U.S. Dollars (USD), unless otherwise stated.

Applicable sales tax, where required by law, will be calculated and displayed at checkout based on your shipping address and the applicable tax rules.

We reserve the right to update product prices, product descriptions, product availability, and promotional offers at any time without prior notice.

Product images are provided for illustrative purposes. Actual product colors, materials, packaging, or appearance may vary slightly due to photography, screen settings, lighting, or product updates.

We do our best to ensure that all product information on our website is accurate. However, errors may occasionally occur. If we discover a pricing error, product information error, or availability issue, we may contact you before processing the order, cancel the order, or issue a refund where applicable.

4. Orders and Contract

Placing an order on our website constitutes an offer to purchase the selected products.

An order is not considered accepted until we send you an order confirmation email.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases involving suspected fraud, payment issues, incorrect billing or shipping information, pricing errors, product availability issues, or violation of these Terms.

If we cancel your order after payment has been processed, we will issue a refund to the original payment method.

Please review your order details carefully before completing your purchase, including product selection, quantity, shipping address, billing information, and payment method.

5. Payment

We accept the following payment methods, as available at checkout:

- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal

All payments are processed securely through trusted third-party payment providers. Orderly does not store your full credit card, debit card, bank account, or PayPal login details.

Payment is taken at the time the order is placed.

All transactions are processed in U.S. Dollars (USD), unless otherwise displayed at checkout.

If your payment is declined, your order may not be processed. You may need to contact your bank, card issuer, PayPal, or the relevant payment provider for more information.

6. Billing Information

By placing an order, you agree to provide accurate and complete billing information, including your name, billing address, shipping address, email address, phone number if required, and valid payment details.

Orderly is not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete information provided at checkout.

If we need additional information to process your order, we may contact you using the email address provided at checkout.

7. Delivery

Orders are usually processed within 2–3 business days, excluding weekends and holidays.

U.S. orders typically arrive within 7–12 business days after processing.

International orders, where available, typically arrive within 12–15 business days after processing.

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs processing, weather events, incorrect shipping information, high order volume, or other unexpected circumstances.

Full delivery details are available in our Shipping Policy.

8. Shipping Address and Lost Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned, delayed, or lost due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.

If tracking shows that an order has been delivered but you have not received it, please first check with your local carrier, neighbors, building management, or local post office.

If you are still unable to locate your package, please contact us at support@orderlystorage.com and include your order number.

9. Returns and Refunds

Returns are accepted within 14 days of delivery, subject to the conditions described in our Return & Refund Policy.

To be eligible for a return, the item must generally be unused, in its original condition, and in its original packaging.

Approved refunds will be issued to the original payment method used at checkout.

Shipping fees, return shipping costs, customs duties, import taxes, and other non-product charges may be non-refundable unless required by law or unless the issue was caused by our error.

Please review our Return & Refund Policy before placing an order.

10. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@orderlystorage.com.

Please include:

- Your order number
- A clear description of the issue
- Photos of the damaged, defective, or incorrect item
- Photos of the packaging, if applicable

After reviewing your case, we may offer a replacement, store credit, discount, partial refund, full refund, or another appropriate solution depending on the issue.

11. Promotions, Discounts, and Coupon Codes

Orderly may offer discount codes, promotional offers, coupons, or store credit from time to time.

Promotions may be subject to specific terms, expiration dates, product exclusions, or usage limits.

Unless otherwise stated:

- Only one coupon code or promotion may be used per order
- Coupon codes must be entered at checkout before placing the order
- Coupon codes cannot be applied after an order has already been placed
- Coupon codes cannot be combined with other offers
- Some products may be excluded from promotions

We reserve the right to modify, suspend, or cancel promotions at any time.

12. Intellectual Property

All content on orderlystorage.com, including text, images, graphics, logos, product descriptions, design elements, and other materials, is owned by Orderly or used with permission.

You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website without our prior written consent.

13. Prohibited Uses

You agree not to:

- Use our website for any unlawful purpose
- Submit false, misleading, or inaccurate information
- Attempt to gain unauthorized access to our systems, website, accounts, or data
- Interfere with the security or proper operation of our website
- Use automated tools to scrape, copy, or collect data from our website without permission
- Engage in any activity that could damage, disable, overload, or impair our website
- Use our products or services in violation of applicable law

14. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

We do not guarantee that our website will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.

We do not guarantee that product descriptions, images, pricing, availability, or other website content will always be complete, current, or error-free, although we make reasonable efforts to keep information accurate and updated.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Orderly will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

To the fullest extent permitted by applicable law, our total liability for any claim related to an order shall not exceed the amount paid for the order giving rise to the claim.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Indemnification

You agree to indemnify and hold harmless Orderly, its owners, officers, employees, contractors, service providers, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from your use of our website, your violation of these Terms, or your violation of applicable law.

17. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable federal, state, or local law.

Where consumer protection laws apply, these Terms will be interpreted in a manner consistent with those laws.

18. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

19. Links to Third-Party Services

Our website may contain links to third-party websites, apps, payment processors, shipping carriers, or service providers.

We are not responsible for the content, policies, practices, or services of third-party websites or providers.

Your use of third-party services may be subject to their own terms and policies.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means that you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our website will first be attempted to be resolved through good-faith communication.

22. Contact Us

For questions about these Terms of Service, please contact us:

Email: support@orderlystorage.com
Phone: +1 929 553 9508
Registered address: 8 The Green, Suite A, Dover, Delaware 19901, United States
Response time: Within 2 business days

Thank you for shopping with Orderly.